After-hours care is quality health care offered outside of regular office hours. If your child has an illness or injury, after-hours care provides guidance or treatment when your pediatrician is not available.
After-hours care may include over-the-phone medical advice, a telemedicine visit, or referring you to an urgent care clinic or the emergency room, depending on the severity of your child's health issue. At Virginia Pediatric Group, an on-call clinician is available after hours to help you determine which type of care would be best for your child.
While most pediatric health concerns can wait until regular office hours, the on-call clinician can direct you to a trusted facility if your child needs an urgent evaluation.
For their after-hours on-call clinician, call your Virginia Pediatric Group office and follow the prompts. The answering service collects your child's name, date of birth, and a brief description of your question or concern. Typically, a provider returns your call in 5-30 minutes.
If you haven't heard back within 30 minutes, please call again. While infrequent, some messages are not transmitted correctly, and a clinician may be unable to reach you.
If you have any concern about your child's health that you don't feel can wait until regular office hours, it's appropriate to contact the on-call clinician. They may refer minor illnesses or injuries to a trusted urgent care clinic.
They may recommend you visit the pediatric emergency room if your child has:
If you need medical guidance during regular office hours, call the office to access the Virginia Pediatric Group advice nurse phone line. They can give you over-the-phone advice, schedule an appointment for your child, or direct you to seek other treatment.
For 24-hour on-call access and expert after-hours care every day of the week, call Virginia Pediatric Group today.